Cancellation, Refund & Rescheduling Policy

This Cancellation, Refund & Rescheduling Policy applies to all bookings made through https://corsa-hq.com. By booking with Corsa HQ, you agree to the terms below.

All experiences purchased through corsa-hq.com—including, but not limited to, Corporate Events, Weddings, Gift Cards, Private Tours, and Video/Photo Shoots—are non-refundable.

You may transfer your booking to another person or convert it into a gift card valid for 1 year from the date of issuance.

Customer-initiated cancellations do not qualify for a refund.

You may request transfers or gift card conversion via your User Panel or by contacting info@corsa-hq.com / 561-601-6000.

You may reschedule your booking under the following terms (fees are calculated on the total booking value):

• Up to 15 days before the scheduled date: no fee.
• Within 15 days of the scheduled date: 15% rescheduling fee.
• On the day of the experience or in case of a no-show: 30% rescheduling fee.
• Reschedule via your User Panel or by contacting info@corsa-hq.com / 561-601-6000. Rescheduling remains subject to availability.

As stated in Section 1, experiences are non-refundable. Refunds are issued only in the circumstances described in Section 4 (Cancellations by Corsa HQ).

When a refund is approved under Section 4, it will be processed to the original payment method within 5–10 business days (processing times may vary by financial institution).

Partial use of the service (e.g., leaving early) is considered a completed session and is non-refundable.

Promotional credits or coupons are not redeemable for cash.

If Corsa HQ must cancel or reschedule your booking due to weather, maintenance, safety, or operational reasons, you may choose one of the following:

• A full refund to the original payment method; or
• A no-fee reschedule or credit (gift card) for a future date.
• If delays occur due to operational reasons, we will either extend your experience time or offer a partial refund as appropriate. Refunds under this Section follow the timelines in Section 3.

In cases of severe weather or unsafe conditions, experiences may be postponed or canceled at Corsa HQ’s discretion. Customers will be offered a reschedule or full refund as set out in Section 4.

If you fail to arrive within 10 minutes of your scheduled start time, your booking will be marked as a no-show.

No-shows are non-refundable, but may be rescheduled with a 30% fee (see Section 2).

Corsa HQ reserves the right to refuse service or end a session without refund if:

• Safety protocols are violated;
• The customer is under the influence of drugs or alcohol;
• Equipment is misused or damaged;
• Behavior poses risk to staff, property, or other guests.

Damage or cleaning fees may apply where applicable.

Payment processing fees, where applicable, are non-refundable, except when the cancellation is initiated by Corsa HQ under Section 4.

For rescheduling, transfers, gift card conversions, or questions:

Phone: 561-601-6000

Email: info@corsa-hq.com

Address: 4012 Central Florida Pkwy, Orlando, FL 32837, USA

We may revise this Policy periodically. The most recent version will always be available on our website and becomes effective upon posting.